Frequently Asked Questions

How do I obtain your services?
You may request services by asking your physician, hospital or intake discharge planner to call on your behalf.  You must specifically ask them to contact New Milford VNA & Hospice at 860-354-2216.

Who pays for care?
The New Milford Visiting Nurse Association is a participating provider of most major insurance carriers and organizations, including Medicare and Medicaid. A sliding scale for essential services is available to assist those patients with financial need.

What does it mean to be homebound?
Homebound means that you have a normal inability to leave your home, or that it takes a considerable and taxing effort to leave home. Absences from the home must be infrequent or for a very short period of time, for example leaving your home for medical care or attending a place of worship once a week. In general, you are homebound if you have an illness or injury which restricts your ability to leave home unless you have help.

How soon will services start after requesting a visit?
Services are started within 24 to 48 hours of patient referral or per medical doctor request.

What should be expected during the first visit?
Our professional healthcare staff will conduct a complete patient evaluation and work together with the patient’s family if needed and physician to develop a comprehensive health care plan for each patient. Regular meetings are held to review and update care plans.

Will the professional health care staff be supervised?
Our staff is supervised through direct observation, review of patient records, and feedback from clients and family members.

How long will I receive services for?
The type and length of service will be determined by your medical needs and what your insurance coverage will allow.

Does the agency perform background checks on its employees?
Yes. The New Milford Visiting Nurse Association conducts comprehensive background checks and drug testing on all potential employees.

Need additional information?
If you have additional questions, please call us at 860-354-2216.